Latest alterations 2013
 

1. Area of Validity

These General Terms and Conditions apply to all courses offered by Flying Teachers Ltd, unless the parties have agreed otherwise in writing. Any terms and conditions of the customer that deviate from or supplement these General Terms and Conditions are not binding on Flying Teachers Ltd, even if Flying Teachers Ltd does not object to them or the customer declares that they only wish to book language courses on their terms.

2. Booking

2.1 Conclusion of Contract

The booking of courses can be undertaken either verbally or in writing. For future courses bookings are legally binding after the course confirmation has been issued.

2.2 Course content and parameters

The course confirmation contains binding information concerning type, content and parameters of the course. In addition, the locality and cost of the course, its length and necessary study material are also stipulated.
 

3. Payment & Cost

3.1 Conditions of Payment

The course fee can be paid in cash, by credit/debit card or by invoice. Unless different agreements have been made in individual cases, the invoices are to be paid within 20 days after the issuing date.
In case of late payment, a reminder fee of CHF 20.00 will be charged.

3.2 Study material

Costs for study material are not included in the cost of the course and are billed to the client separately. Material ordered for the client by Flying Teachers GmbH is billed with a surcharge of CHF 9 per book. Material ordered by client’s not taking part in a course is billed with a surcharge of CHF 15 per book.

3.3 Exam fees

Exam fees and other costs connected to exam courses are not included in the cost of the course and will be billed to the client separately.

3.4 Course location/teaching aids

Costs relating to the course locality and any aids the teacher may require (i.e. OHP) are incurred by the client.

3.5 Low number of participants

If 4 or fewer participants enrol for a course explicitly requiring more than 4 participants, the length of the course can be proportionally reduced in length.

4. Course location/teaching aids/dates

4.1 Semester / Group courses

For semester or group courses, the course locations, any necessary equipment such as computers, etc., and the timetable are determined individually with the customer. The course locations, equipment and dates specified in the booking confirmation can only be changed with the mutual consent of the customer and Flying Teachers GmbH.
For daily intensive courses, the course days cannot be rescheduled.

4.2 Individual lessons

Clients can decide when and where they wish to have their private lessons. If the client gives Flying Teachers GmbH at least 48 hours notice of a new course, Flying Teachers GmbH will do all in its power to provide the client with a suitable teacher at the time and place stipulated by the client. Lessons booked can be postponed at no cost, as long as the client informs the teacher at least 24 hours in advance, and at the same time agrees on a new date.

5. Teachers

The choice of teacher to carry out a course is determined by Flying Teachers GmbH. In the absence of a written agreement between Flying Teachers GmbH and the client, there is no binding right to a certain teacher.

6. Cancellation

6.1 Semester / Group courses

Semester or group courses can be cancelled without charge up to 14 calendar days before commencement of the course. Courses may not be cancelled after they have been confirmed. Cancellations are accepted only in written form (Hardcopy, E-Mail or Support-Form). Course fees will not be refunded for late cancellations.

6.2 Individual lessons

Booked individual lessons cannot be cancelled and expire if they are not taken within the period defined by Flying Teachers. There is no entitlement to a refund of the course fee. If a 10-hour package is booked, all 10 hours must be completed within 3 months. Any hours not taken within this period expire without entitlement to a refund of the course fee.

6.3 Monthly invoices

Notice, in writing (Support-Form, Hardcopy or E-Mail) of 3 months is required for any courses invoiced on a monthly basis.

7. Right of use of course material

Materials created or prepared by Flying Teachers GmbH are regarded as its intellectual property. Any use of this material outside lessons is only allowed if the written agreement of Flying Teachers GmbH is obtained. This in particular includes usage of materials in other language courses, copying, translations and the use of Flying Teachers GmbH placement tests.

8. Place of Jurisdiction and applicable law

For all contracts between Flying Teachers GmbH and its clients, the Place of Jurisdiction is Zurich, Switzerland. Swiss law is applicable.