Can...

use digital communication tools such as email, video conferencing, and social networks in a targeted and secure way;

write professional emails, manage attachments, and organize messages effectively;

set up and operate video conferencing tools and use features such as screen sharing or chat;

use social networks thoughtfully, manage profiles, and implement data protection measures;

use cloud services, digital calendars, and task management tools for organization and team collaboration;

securely store, manage, and share files in the cloud;

implement data protection and security measures when using digital communication and collaboration tools.

Target group Support level 2:

The offerings at support level 2 are aimed at employed or partially employed adults in financially strained situations who want to improve their basic competencies. Many work in low-wage sectors and often do not hold a qualification recognized in Switzerland.

The target audience includes motivated individuals with clear learning goals who are willing to regularly attend a course in a fixed group. Common motivations include the threat of job loss or a desire for career change.

People within social welfare structures (e.g., RAV [regional employment centers], IV [disability insurance]) are not part of the primary target group but may participate voluntarily if no alternatives are available — provided spots are open. Specific programs are available for refugees within the framework of the Integration Agenda Zurich (IAZH).